❓ Frequently Asked Questions (FAQ) – Modacar.pk
Welcome to Modacar.pk’s FAQ section! We’ve compiled the most common questions our customers ask. If you can’t find what you’re looking for, feel free to contact us — we’re here to help.
🛒 Ordering & Products
Q: What kind of products do you sell?
A: Modacar.pk specializes in a wide range of automotive accessories and parts, including car care products, performance upgrades, interior & exterior styling, lighting, multimedia systems, and more.
Q: Are your products genuine and high quality?
A: Yes, we source only high-quality, genuine products from trusted brands and suppliers. We guarantee authenticity and performance.
Q: How do I place an order?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. You can also create an account to track orders and save your preferences.
Q: Can I order over the phone or WhatsApp?
A: Yes! You can place an order via WhatsApp or call our customer service at [Insert contact number].
🚚 Shipping & Delivery
Q: Do you deliver all over Pakistan?
A: Yes, we deliver to all cities across Pakistan, including Karachi, Lahore, Islamabad, Peshawar, and more.
Q: How long does delivery take?
A: Standard delivery usually takes 2–5 working days, depending on your location and the availability of the product.
Q: What are the delivery charges?
A: Delivery charges vary depending on the order size and your location. Shipping costs will be displayed at checkout.
Q: Can I track my order?
A: Yes, once your order is dispatched, you will receive a tracking number via SMS or email.
💳 Payments
Q: What payment methods do you accept?
A: We accept the following payment methods:
- Cash on Delivery (COD)
- Bank Transfers
- Credit/Debit Cards (if available)
- Easypaisa / JazzCash
Q: Is Cash on Delivery available for all orders?
A: Yes, COD is available across Pakistan. However, for high-value items, we may require a small advance deposit.
🔄 Returns & Refunds
Q: What is your return policy?
A: You can return a product within 7 days of receiving it, as long as it is unused, in its original packaging, and in resellable condition.
Q: What if I receive a damaged or incorrect item?
A: We sincerely apologize! Please contact us within 24–48 hours of delivery, and we’ll arrange a replacement or refund.
Q: How do I request a return or exchange?
A: Simply contact our customer support via WhatsApp or email with your order details, and we’ll guide you through the process.
🧰 Installation & Support
Q: Do you offer product installation services?
A: Yes, installation services are available in select cities. Contact us to confirm if your area is covered.
Q: Can you help me choose the right product for my car?
A: Absolutely! Our team is happy to assist you in finding the right parts or accessories that are compatible with your vehicle.
🛡️ Warranty & Authenticity
Q: Do your products come with a warranty?
A: Many of our products come with a manufacturer’s warranty. Warranty details are mentioned on the product page or can be confirmed by our team.
Q: How do I claim a warranty?
A: Contact us with your order number and issue details. We’ll coordinate with the supplier or manufacturer to process your claim.
📞 Contact & Support
Q: How can I contact Modacar.pk?
A: You can reach us through:
- Phone/WhatsApp: +923338086323
- Email: info@modacar.pk
- Or use our contact form on the website.
Q: What are your customer service hours?
A: Our support team is available Monday to Saturday, 10:00 AM – 8:00 PM.
Need more help? Just message us — we’re always happy to assist you.