Refund & Returns Policy
At ModaCar Pakistan, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with easy return and refund options, subject to the policy below.
Eligibility for Returns
You can request a return if:
- You received a damaged, defective, or incorrect item
- The item delivered is significantly different from what was described
- You contact us within 3 days of receiving your order
Please note: Items must be unused, in their original packaging, and with all tags and accessories included.
Items Not Eligible for Return
We do not accept returns in the following cases:
- Change of mind or personal preference
- Products damaged due to mishandling or improper use after delivery
- Items that have been installed, used, or altered
- Custom or special-order items (unless damaged/incorrect)
How to Request a Return
- Contact our support team within 3 days of delivery via WhatsApp or email
- Provide your order number, product images, and reason for return
- Our team will review the request and guide you through the process
Returns without prior approval will not be accepted.
Return Shipping
- If the return is due to our error (wrong or damaged item), we will cover the return shipping costs
- If the return is due to any other reason, the customer is responsible for return shipping charges
Refunds
Once we receive and inspect your returned item, we will:
- Approve or reject your refund request
- If approved, process your refund within 5–7 working days
Refunds will be issued via the original payment method or through bank transfer in the case of Cash on Delivery orders.
Exchange Option
If you prefer, you may request an exchange instead of a refund, subject to product availability.
Cancellations
- Orders can be cancelled before shipment without any charges
- Once an order has been dispatched, it cannot be cancelled. You may proceed with a return after receiving it
Need Help?
If you have any questions about our Refund & Returns Policy, please contact us:
📞 Call/WhatsApp: 03338086323
📧 Email: info@modacar.pk
📍 Working Hours: Mon–Sat | 10 AM – 8 PM
ModaCar Pakistan – Your satisfaction drives us.